Key innovators

Carpet One’s continued success is driven by entrepreneurial spirit, industry-leading innovation and a steadfast commitment to superior customer service. As a member of the world’s largest Carpet Retailer, nobody in the flooring business sells and develops more innovative ground breaking merchandising and marketing programs than Carpet One.

Carpet One members are better operators and their professional staff are better sales professionals through access to a complete package of business and service tools and services. From best-in-class operations modules and in-house training university to state-of-the-art technology, Carpet One continues to lead the retail flooring industry.

Hometown flooring experts capture more hometown business

Carpet One is a Co-operative. Each store is locally owned and operated and we work and live in the same communities as our customers. Our goal is to foster excellence and we gauge our success on how successful our members are. The result is we are a strong and healthy corporate organisation, fueled by hundreds of strong and healthy local family businesses.

A key benefit of this hometown expertise is we offer our members access to a globally recognised brand but with the flexibility to provide their customers with both the unique character and exceptional quality of individually owned stores; a perfect balance between independence and structure. The key benefit of this approach is we have developed an infrastructure comprising of a variety of business, marketing and operational tools to achieve economies of scale while preserving the spirit of entrepreneurialism.

Leveraging 1000+ locations with best in class marketing and product programs

All Carpet One members have access to marketing programs and tools that are out of reach for the typical retailer. Carpet One Marketing continually drives traffic to local member retailers through the building of a national brand and the development of local programs to leverage the brand. Each Carpet One member has a highly sophisticated, easy to manage website at their fingertips. Add on a world class ecommerce capabilities and search engine initiatives and we have a web presence that works for local stores and has the strength of a national brand.

Interconnected services

Our continuously evolving business model offers independently-owned businesses an array of tools to maximise operational efficiencies and achieve success. Through our global collaborative and coordinated services our members are able to differentiate themselves in high impact ways, compete and win on the toughest playing fields and seize opportunities that would otherwise escape their grasp. All of which translates to exceptional growth and profitability for our members.

Buying power and global programs

Our product development tactics coupled with merchandising prowess has allowed us to introduce exclusive products and brands that set us apart from our competitors. Because of our aggregate size and global membership, we are able to source products at the lowest possible prices and pass the savings directly on to our members.

Always remembering to give back

As a group, we are committed to acknowledging the important role we play in the communities in which we do business. It is our priority to give back to the communities that are the root of our success. We are proud to support our industry partners and we are deeply committed to supporting causes that are important to our customers as well as to our members. Breast cancer awareness and research are high on our list and as a collective group we have raised more than $800,000 to support breast cancer awareness in Australia and the United States. In addition, our members continue the spirit of giving back with many local initiatives. Our members support children’s sport teams, local shelters, schools and community organisations through product donations, volunteer time and financial donations.