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AT CARPET ONE WE ARE COMMITTED TO OUR CUSTOMERS
Carpet One is committed to working responsibly and ethically within the legal and regulatory environment.
Carpet One will comply with all the relevant laws, regulations and company policies regarding Fair Trading. We will adhere to the Trade Practices Act, state legislation and related company policies.
All Carpet One stores will conduct business with integrity and in accordance with community and business ethical standards behaviour. This applies in all our dealings with customers, suppliers and competitors.
- Communicate in plain language to ensure information is clear, accurate and easily understood.
- Provide an efficient, fair and accessible complaint handling process in accordance with the Australian Standard.
- Actively encourage and respond to feedback from our customers, suppliers and members, and recognise opportunities to ensure continuous improvement.
LOCALLY RUN BUSINESSES, GLOBAL CO-OPERATIVE
About Carpet One
Carpet One is one of the world’s largest retail floor covering groups. This means we have huge buying power — and we pass the savings on to our customers.
All our stores offer a large range of carpet, timber, vinyl and laminate. Plus each individual store has the flexibility to offer additional products and services such as carpet cleaning, tiles, furniture, rugs and window fashions.
PROTECTING OUR CUSTOMERS