Terms of Use

Photography, product images and general visual representations

As much as we try to give accurate representation of our product through product lifestyle images, any form of digital design will not accurately reflect the actual product appearance. Consequently, all images on the website (including product images, lifestyle images, colour charts and swatches and design/visual examples) are indicative only and will not be in real life as they appear on the website or other digital mediums. Actual size, colour, pattern, style and appearance will differ. You should not make your purchase decision without viewing a physical sample in-store or at your premises prior to purchase. Any purchases made without viewing a physical sample is at the buyers risk and Carpet One will not be held responsible or accountable for any variations between the digital represenation and/or your decision to purchase without viewing the physical product.

Not all products showcased on this website are available in all stores

It is important to note that our Carpet One stores are owned and operated independently, and as such each store is different and has its own uniqueness.  Carpet One is a cooperative group and does not operate under a ‘one-size-fits-all’ model. One of our goals is to service different markets with different product needs, which means in some instances some of our members will sell different products to some of our other members.  A direct result of this difference, is not all products displayed on this website are available in all our stores.

Product pricing

All prices are product only. Not all products showcased will be at the same prices in all our stores. An additional result of this difference between our members is our members may sell the same products, but at different prices.  There are many reasons for this including differences in freight charges, delivery charges, storage charges, product availability and manufacturer agreements to name only a few.

Store sales and promotions are exclusive to participating stores only 

It is at a stores discretion to participate in localised sales and promotions initiatives and advertising.  Products advertised on special or as ‘exclusive’ on this site may be at a store level only and therefore only apply to the relevant store.  It is important to get a written quote to confirm accuracy of advertised prices.

All promotions, sales, and offer pricing, timing, and dates are at the sole discretion of each individually owned Carpet One store. Carpet One and its stores do not guarantee that an offer displayed on any of their websites will be available in-store.

Prices are indicative only

Prices on this website are indicative only and are intended as a general guideline. Prices are only estimates and do not constitute an official quote from the retailer. Prices will vary between customers based on factors such as product selection, room/area specifications, product joins, installation requirements, area preparation, waste, location, access, application, warranties, alternate underlay selections, trimming and additional materials to name a few.

Prices do not include waste

Due to variances in roll sizes, wastage is not included in the price calculations and must be factored in store for an accurate quote. By accessing or using this web site, you agree to the terms and conditions for using our web site – including our legal disclaimer.


About Carpet One

Carpet One is one of the world’s largest retail floor covering groups. This means we have huge buying power — and we pass the savings on to our customers.

All our stores offer a large range of carpet, timber, vinyl and laminate. Plus each individual store has the flexibility to offer additional products and services such as carpet cleaning, tiles, furniture, rugs and window fashions.


Carpet One Terms & Conditions